Shipping & Delivery

How long does shipping take?

Orders placed by 12:00 PM usually ship on the same business day. Exceptions apply on days with very high order volumes and limited logistics on Fridays. Delivery by Swiss Post typically takes 1–2 business days for orders within Switzerland and Liechtenstein.

What does shipping cost?

For deliveries within Switzerland and the Principality of Liechtenstein, your shipping contribution is CHF 8 (Economy) or CHF 10 (Priority). For voucher-only orders or orders with a merchandise value of over CHF 100, no shipping costs will be charged.

Do you also ship internationally?

We occasionally ship internationally. We no longer ship to the EU. For specific inquiries, please contact hey@kndkids.ch. Please note that for international deliveries, customs and import duties may apply, which are to be borne by the recipient. We cannot calculate these in advance.

How can I track my order?

Once your package has been packed, you will receive a shipping confirmation by email with a tracking number. For economy shipments, it may take 24-48 hours for the tracking to appear in the postal system.

Is there an option for in-store pickup for online orders?

It is possible to pick up the order from our main warehouse from the following day onwards. Pick-up address: ESPAS Goods delivery (down the ramp to the basement, ring 3 times) Naglerwiesenstrasse 4 8049 Zurich Usually 8 AM - 12 PM & 1 PM - 4:45 PM

Is there an option to pick up online orders in store?

If there's no rush, our logistics team can deliver your online order to the store at Hofwiesenstrasse 191, 8057 Zurich with the next store delivery. Deliveries usually take place once a week – with the exception of holiday periods. To do this, click "Abholung ESPAS" at checkout and write us a message in the comment field or an email with your order number to hey@kndkids.ch

Returns & Exchanges

How long do I have to return something?

Items may be returned within 14 days of receipt with a description of the reason for return. The return shipment of the goods is at the buyer's responsibility and expense. Pick-up orders not collected within 14 calendar days cannot be returned.

In what condition must the items be?

We will only accept returns for items that are absolutely undamaged and in perfect, unworn condition. Items must be returned in their original, unmarked and undamaged packaging. If this is not the case, we reserve the right to claim compensation.

How does a return work?

The return of the goods is at the buyer's responsibility and expense. Please pack the items to be returned carefully, enclose the return slip, and address them to: ESPAS kndkids Naglerwiesenstrasse 4 8049 Zürich

When will I get my money back?

Once the return has been received and inspected by us, we will issue a refund to the original payment method. Shipping costs are excluded from the refund. Shipping costs for orders with free shipping will be deducted from the refund amount if the order value falls below the free shipping threshold after the return.

Is it possible to return an online order in-store?

Basically, yes. We usually return the item with the next delivery to the warehouse, where it is carefully checked. Therefore, the refund may be delayed. The quickest way is to return the item directly.

Is an exchange possible?

To avoid any logistical complications, we kindly ask you to return the item to be exchanged and place a new order.