Privacy Policy

Last updated: 8 July 2026

1. Controller

The controller responsible for the processing of personal data on this website is:

KND GmbH
Brüderhofweg 45
8057 Zurich
Switzerland
Email: hey@kndkids.ch
UID: CHE-160.367.746

2. General Information

We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP). Where the EU General Data Protection Regulation (GDPR) applies, we also process personal data in accordance with its requirements.

Personal data means any information relating to an identified or identifiable person, such as name, address, email address, telephone number, order details, payment information, IP address or usage data.

We process personal data only to the extent necessary to operate our website, process orders, communicate with customers, carry out marketing, ensure security, perform analytics or comply with legal obligations.

3. Visiting Our Website

When you visit our website, technical data is automatically processed. This may include your IP address, date and time of access, pages visited, browser type, operating system, referrer URL and technical information about the device used.

We process this data to provide the website, ensure its stability and security, analyse errors and prevent misuse.

4. Hosting and Shop System Shopify

Our online shop is operated via Shopify. The provider is Shopify International Limited, 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4, D04 XN32, Ireland, as well as other Shopify group companies depending on the processing activity.

Shopify provides us with the technical platform for operating the online shop. In this context, order data, customer data, payment data, shopping cart data, usage data and communication data may be processed. Shopify may also process data in countries outside Switzerland and the European Economic Area, in particular Canada and the USA. Shopify uses appropriate safeguards, such as contractual data protection guarantees.

Further information: https://www.shopify.com/legal/privacy

5. Orders, Customer Account and Contract Processing

When you place an order with us, create a customer account or add products to your shopping cart, we process the data required for this purpose. This includes, in particular, your name, billing and shipping address, email address, telephone number, products ordered, payment method, order history, returns, vouchers and any other information you provide during the order process.

We use this data to process your order, arrange delivery and payment, provide customer support, handle returns, prevent fraud and comply with statutory retention obligations.

6. Payment Providers

For payment processing, we work with external payment service providers. Depending on the payment method selected, personal data may be transferred to the following providers:

- PayPal
- Stripe
- TWINT
- Shopify Payments / Shop Pay
- Apple Pay
- Google Pay
- Credit card providers such as Visa, Mastercard, American Express and UnionPay
- Bank transfer, where this payment method is selected

The payment providers process payment and transaction data either under their own responsibility or as service providers. The privacy policies of the respective payment providers also apply.

7. Shipping and Delivery

For the delivery of your order, we share the necessary data with shipping and logistics providers. This includes, in particular, your name, delivery address, email address, telephone number and shipment details. The data is used exclusively for delivery, shipment tracking and handling any delivery issues.

8. Contacting Us

If you contact us by email, contact form, telephone, social media or any other means, we process the information you provide in order to handle your enquiry. This includes, in particular, your name, contact details, message content and any order information.

9. Newsletter and Direct Marketing

If you subscribe to our newsletter, we use your email address and, where applicable, your name to send you news, offers and inspiration from KND.

You can unsubscribe from the newsletter at any time using the unsubscribe link in the newsletter or by contacting us at hey@kndkids.ch. After unsubscribing, we will no longer use your email address for newsletter purposes unless there is a legal obligation or another permissible reason to retain it.

10. Cookies and Similar Technologies

We use cookies and similar technologies to provide our website, enable the shopping cart and checkout, store preferences, analyse the use of our website and improve marketing activities.

Some cookies are technically necessary. Other cookies, in particular for statistics and marketing, are only used where legally required and where you have given your consent.

You can change your cookie settings at any time via the “Cookie Settings” link on our website. You can also delete or block cookies in your browser settings. If cookies are blocked, some shop functions may be limited.

11. Cookie Consent Tool

We use a cookie consent tool from beeclever to manage and document consent for cookies and similar technologies. Technical information such as IP address, time of consent, selected settings and browser information may be processed.

12. Web Analytics and Marketing

We may use analytics and marketing services to better understand the use of our website, improve our offering and display advertising in a more targeted way. This may include services from Google, Meta/Facebook, Instagram and Pinterest.

Cookies, pixels or similar technologies may be used for this purpose. Information such as IP address, device information, pages visited, click behaviour, shopping cart events and purchase events may be processed. Providers of such services may also process data in countries outside Switzerland, in particular in the USA.

If you reject statistics and marketing cookies or withdraw your consent, the corresponding non-essential tracking technologies will not be used where possible.

13. Google Services

We may use services provided by Google, in particular Google Analytics, Google Ads, Google Tag Manager, Google Maps or Google reCAPTCHA. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; depending on the service, data may also be processed by Google LLC in the USA.

Google may process usage data, device information, IP addresses and interactions with our website. We use Google services for analytics, advertising, technical integration of services, security and improvement of our website.

Further information: https://policies.google.com/privacy

14. Social Media and External Platforms

We operate profiles on social media platforms, in particular Instagram. If you visit our social media pages or interact with us there, the respective platform operators also process personal data under their own responsibility.

Our website may contain links to social networks or embedded content from third-party platforms. When you click such links or load embedded content, data may be transmitted to the respective providers.

15. Disclosure of Data to Third Parties

We only disclose personal data if this is necessary for the purposes described, if you have given your consent, if there is a legal obligation or if we have a legitimate interest.

Recipients may include, in particular:

- IT, hosting and shop service providers
- Payment providers
- Shipping and logistics providers
- Marketing, analytics and newsletter service providers
- Accounting, fiduciary, banking and insurance partners
- Authorities, courts or other bodies where legally required

16. Transfer of Data Abroad

We process personal data mainly in Switzerland, the EU and the EEA. Individual service providers may also process personal data in other countries, in particular in the USA, Canada or other countries.

If personal data is transferred to a country without an adequate level of data protection, we ensure appropriate safeguards, in particular through contractual data protection guarantees, standard contractual clauses or other mechanisms provided by law. For US providers, certification under the Swiss-US Data Privacy Framework may also be relevant.

17. Retention Period

We store personal data only for as long as necessary for the respective purposes. Due to legal obligations, order and contract data is generally retained for ten years. Communication data is stored for as long as necessary to process the enquiry and any follow-up questions. Newsletter data is stored until you unsubscribe.

18. Data Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. Our website uses SSL/TLS encryption.

19. Your Rights

Within the scope of applicable data protection law, you have in particular the right to request information about the personal data we process about you, to have inaccurate data corrected, to request deletion of data, to object to processing, to withdraw consent and to request the release or transfer of certain personal data.

To exercise your rights, you can contact us at hey@kndkids.ch. We may request proof of identity if this is necessary to process your request securely.

You also have the right to contact the Federal Data Protection and Information Commissioner (FDPIC): https://www.edoeb.admin.ch

20. Changes to This Privacy Policy

We may amend this Privacy Policy at any time, in particular if we change our data processing activities or if new legal requirements apply. The version published on our website at any given time applies.